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How reraising Handles Your Personal Information

This Privacy Policy covers every piece of information you share with us — from your account registration details to the payment methods you connect, including PayPal, Venmo, and Play+.

Account data transparencyPayPal, Venmo, Play+ contextYour access and deletion rightsUS-based data handlingClear contact path
reraising How reraising Handles Your Personal Information
PRIVACY CONTACT PATHS

How to Reach Us About Your Data

Have a question about your data or want to request a change? We have three ways to get in touch. For most account-related privacy requests — like asking what information we hold or requesting a correction — live chat is the fastest path. Email works well for formal deletion or portability requests where you need a written record of the exchange. All privacy inquiries are handled by the same team that manages account security, so your request goes to the right place immediately.

Live Chat Start a live chat session from your account dashboard. This is the quickest route for questions about what data we currently hold on your account.
Email Support Send a written privacy request to our support email. Use this channel when you need a documented response for deletion, correction, or data portability.
Account Settings Some preferences — like marketing email opt-outs and cookie consent — can be adjusted directly inside your account settings without contacting us at all.
DATA HANDLING PRACTICES

How We Protect and Manage Your Information

Security and transparency are not afterthoughts here. Every layer of how we store and use your data is designed to keep your account — and the payment methods attached to it — protected. Here is what that looks like in practice across four core areas.

Encryption and Account Security

Your login credentials and payment details are encrypted in transit and at rest. We use multi-factor authentication prompts at login, particularly after password resets or device changes.

Cookies and Session Tracking

We use cookies to keep you logged in, remember your wallet preferences, and measure which parts of the lobby you visit most. You can manage non-essential cookies through the cookie banner at any time.

Data Retention and Deletion

Account records are kept for as long as required by the laws of eligible states. Once that period passes, or if you close your account and request deletion, we remove personal identifiers from our active systems.

Your Rights and How to Use Them

You can request a copy of your data, ask us to correct inaccurate details, or ask us to stop using your information for internal analytics. Submit any of these through live chat or email support.

Common Questions About Your Privacy at reraising

These are the questions we hear most often from people reviewing this policy. If your question is not here, reach out via live chat or email and we will respond with a direct answer — not a form letter.

We collect your name, email, date of birth, and payment details — including the PayPal or Venmo account you link. We also log device type and session activity for security purposes.

We pass only what each processor needs to complete the transaction. We do not share your betting history or account balance with those payment providers.

Yes. Submit a data access request through live chat or email. We will compile and send a summary of your account data within the timeframe required by applicable state law.

Contact our support team by email with a deletion request. We will confirm what can be removed immediately and what must be retained under state legal obligations before processing.

Retention periods depend on the type of data and the legal requirements of eligible states where your account is active. We do not keep data beyond those required windows.

Open your account settings and update your communication preferences directly. You can also click the unsubscribe link at the bottom of any marketing email we send.
Reference

Privacy Policy

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.