Reference

Our Legal Terms, Your Account Rights

reraising operates under state-specific authorization, meaning access and eligibility depend on where you are and what local law permits. These pages cover your rights, our data practices, account conditions, and how to contact us when something needs to change.

State-dependent accessAccount data rightsUS-based contact pathsPayPal, Venmo, Play+ contextPolicy update notices
reraising Our Legal Terms, Your Account Rights
DATA AND SECURITY

How We Handle Your Account and Data

Your account security and data handling are not afterthoughts — they are part of how reraising operates payment rails like PayPal and Venmo at the account level. Here is what we do in practice, not just in policy language.

Cookie and Tracking Policy

We use session and analytics cookies to keep your lobby state intact between pages. You can manage cookie preferences from the privacy settings page linked at the bottom of every screen.

Account Security Practices

Every login triggers an OTP sent to your registered email or phone. PayPal and Venmo withdrawal requests require a second verification step before funds are released from your account wallet.

Data Retention and Access

We keep account and transaction data for the period required by applicable state law. You can request a copy of your stored data at any time through live chat or email — we respond within the window required by your state.

Who to Contact for Changes

To update personal details, correct account records, or request deletion where permitted by law, contact support through your account dashboard. Identity re-verification is required before any sensitive change is processed.

CONTACT CHANNELS

Reach Us About Any Policy Question

If a term is unclear, if you need to request your account data, or if you want to report a compliance concern, we have three direct paths. Each channel routes to the same policy team — pick whichever fits your situation. For account-specific matters like linked payment details or identity verification status, have your account email ready before reaching out.

Live Chat Start a chat session from your account dashboard. Policy and account questions are handled by the same team — no transfers or hold queues for legal requests.
Email Support Send your request to our support address listed in your account settings. Include your account ID so we can pull your record and respond with the correct policy detail.
Account Help Center Our help center covers data requests, account closure, and terms clarification in searchable format. It is accessible from both mobile and desktop without logging in.

Legal Questions We Hear Most Often

These are real questions about how our terms, data practices, and account conditions work. Each answer reflects what actually happens at the account and policy level — not a generic pointer to read more elsewhere.

Access depends entirely on your state's current law. We serve eligible states where online casino and sportsbook activity is lawfully authorized. Check your state's status before opening an account.

We store your registration details, transaction history tied to PayPal, Venmo, or Play+ activity, login records, and any identity documents submitted for verification. All of it is accessible to you on request.

Contact us through live chat or email with your account ID. We will pull your record and send the data in a readable format within the timeframe required by your state's applicable law.

You can request deletion for data not required by law or compliance obligations. Some transaction records must be retained under state regulation. Our support team will tell you exactly what can be removed.

We send an email to your registered address before any material update takes effect. The updated terms are also posted with a revision date so you can see precisely what changed and when.

Linked payment method references are removed from your active profile at closure. Underlying transaction records tied to those methods are retained only for the compliance period required by state law.
Reference

Legal

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.